1. Provide client service in the channels that they choose. You might be tempted to “take that conversation offline” if a consumer tweets a complaint in order to avoid discussing it in public. Read...
Read More
Committed Customer Service: Five Approaches to Success
While it might not seem possible, it is possible for a customer to obtain what they need swiftly and easily. Even though you could think of it as the ideal world, it is truly...
Read More